Setting up a Royal Mail Integration

Overview

A direct integration with Royal Mail lets you create labels (integrated and thermal) for Royal Mail orders, and produce your end-of-day manifest, all within StoreFeeder. If you have more than one Royal Mail account, set up each one as a separate integration.

Before you begin

Do not update an existing Royal Mail integration. This can have serious consequences such as preventing you from being able to manifest. If you already have a Royal Mail integration, start from step 4 below.

Set up a Royal Mail integration

Step 1 — Open Settings

Sign in to StoreFeeder and go to Settings in the top right corner.

Step 2 — Create a new integration

On the Integration Manager page, select the + New Integration button.

Step 3 — Select courier and name the integration

Select Courier and then Royal Mail when prompted.

Enter a name for the integration and select + Add Integration.

On the Integration Details page, you can edit the Profile Name, select a Company Identity, and set the Connection Type.

Step 4 — Set the connection type to Direct

On the Integration Details page, confirm that the integration type is set to Direct. This connects StoreFeeder directly to Royal Mail.

Select Save at the bottom of the page.

Provide authorisation details to the support team

To connect your Royal Mail OBA (Online Business Account) to StoreFeeder, the support team needs to contact Royal Mail to obtain authorisation. Retrieve the following details from your Royal Mail account manager and send them to StoreFeeder support:

• Account Number
• Company Name (as shown on your OBA)
• Email address (associated with your OBA)
• Posting Location Number (10 digits)

This process typically takes 2-3 working days, but can take up to 10 working days in some cases. The support team will contact you if there are any issues, and again once the integration is complete.