FedEx: Authentication failed error

Overview

This article explains the FedEx authentication error that can appear when despatching live orders for the first time.

Cause

The error typically occurs because the integration is still using test credentials instead of live production credentials.

Solution

1. Check your FedEx integration in StoreFeeder and confirm you have replaced the test credentials with the production credentials provided by FedEx.
2. Contact StoreFeeder support to confirm your account has been switched to use production credentials.
3. If the error continues, contact FedEx directly to verify your credentials are correct and that live despatch has been fully enabled on their end.