CN22 not printing - Document has no pages error

Overview

This article explains why a CN22 customs document may fail to generate and how to fix it.

Cause

CN22s must declare both item values and the total order value. Generation fails when:

• The order total or any order line total is 0 or a negative value.
• A discount results in a calculated item value of 0 or below. StoreFeeder derives the goods value by taking the order subtotal (before shipping, discount, and tax) and deducting the discount. If you have high shipping costs and the discount applies to shipping, this calculation can produce an invalid value.

Solution

1. Check the order totals and line totals. Ensure no value is 0 or negative.
2. If the issue is caused by a discount on a low-value order with high shipping costs, adjust the order value or product values so they are valid for CN22 generation.
3. If you are unable to resolve the discount scenario, contact StoreFeeder support for further advice.