Working with Orders

Overview

This article explains how to manage and interact with orders in StoreFeeder, covering the Manage Orders page and the Edit Order page in detail.

The Manage Orders page

The Manage Orders page displays all orders from all of your channels in one place. The grid lets you search and filter orders using a wide range of fields and gives you a quick overview of everything in your queue. Use this page to find a particular order, then click into it to see more detail.

For further reading on this page, see:

• The Orders Grid
• Bulk Actions

Working with an individual order

When you click into an order from the Manage Orders page, you go to the Edit Order page.

The order is split into several sections.

Order Information

The Order Information section shows essential details about the order, including the StoreFeeder order number, company identity, the channel it came from, its current status, and whether any attention is needed.

If you use accounting software such as Xero, this section also displays the export date and the Account Invoice ID.

Customer

The Customer section includes the shipping and billing addresses. The shipping address is typically used when dispatching with one of your couriers. Occasionally you may need to adjust the address manually if the customer has not provided it in a format your courier accepts.

If there is an issue with the address, the courier generally generates an error message to indicate which part is invalid.

Order Process Details

This section is non-editable and shows information about important order events, confirming what happened at specific timestamps.

Shipping & Handling

The Shipping & Handling section shows the chosen shipping service along with current shipment details such as weight, package size, and shipping cost. You can modify these details until the order is despatched, after which they become read-only.

Items Ordered

This section lists the products that will be shipped to the customer. When an order comes in from a channel, StoreFeeder associates the correct products based on how your listings are mapped. If a listing is not mapped and there is no matching SKU in your products, the order line appears as an Unrecognised Product and needs to be resolved.

If you are creating an order manually, search for the product and select Add Product. You can also add products to existing orders as needed.

Notes

The Notes section lets you add comments or remarks to the order for your own reference or for pickers and packers. This information can also appear on your picking/packing list and invoice.

Order Totals

Order totals are calculated based on the prices of your order lines or pulled directly from the channel, depending on the settings for the integration. These fields are non-editable.