Why is the wrong item on my order?

Overview

This article explains why the wrong item might appear on an order in StoreFeeder and how the listing-matching process works.

Cause

When a listing is not explicitly mapped, StoreFeeder attempts to identify the correct product automatically using the following methods, in order:

1. Find a mapped listing using the same Listing SKU received on the order.
2. Find a mapped listing using the same Item ID received on the order.
3. Find a product using the SKU received on the order.
4. Find a product using the EAN/barcode received on the order.

In most cases this finds the correct product. However, if listing details have changed on the channel — for example if a SKU or EAN has been reused for a different product — the wrong item may be added to the order.

Fix

To prevent this from happening:

1. Map your listings explicitly in StoreFeeder rather than relying on automatic matching.
2. Ensure that SKUs and EANs on your channels are unique and have not been reused for different products.
3. If an order already has the wrong item, edit the order in StoreFeeder to correct the line items before picking.