Bulk Actions

Overview

This article explains the bulk actions available on the Orders Grid (Manage Orders page) and how to use them to act on multiple orders at once.

Using the bulk actions tool

1. Navigate to Orders > Manage Orders to open the Orders Grid.
2. From the dropdown at the top left of the grid, select the action you want to perform.

1. Select the orders you want to act on using the checkboxes on the left side of each row. To select all orders on the page, check the box at the top of the checkbox column.

1. Click Confirm next to the dropdown. You will be asked to confirm the action before it is applied.

Available bulk actions

Alter Shipping Method

Changes the shipping method on multiple orders at once. See Bulk Update Shipping Methods on Orders for more information.

Cancel Orders

Cancels the selected orders and returns their stock to your inventory. Cancelled orders remain visible but are not eligible for despatch or label printing.

Note: Cancelling an order does not automatically issue a refund. Refunds must be processed through the original payment method.

Cancel Orders - Keep Stock Allocated

Cancels the selected orders but does not return stock to your inventory. Use this if the order was cancelled after the goods were already sent.

Note: Cancelling an order does not automatically issue a refund. Refunds must be processed through the original payment method.

Delete Orders

Deletes the selected orders and returns their stock to your inventory. Deleted orders cannot be viewed afterwards — use with caution.

Note: Deleting an order does not automatically issue a refund. Refunds must be processed through the original payment method.

Pre-Despatch Orders

Marks the selected orders as despatched for all intents and purposes, even if they have not yet left your warehouse. The relevant channels are notified and the customer receives a despatch notification. Use carefully to avoid customer dissatisfaction.

Despatch Orders

Updates the selected orders to Despatched status. The relevant channels are notified and the customer receives a despatch notification. Only use this once the orders have physically left your warehouse.

Export Order Information

Exports data from the selected orders using the Default Order Export template. See Creating Order Export Templates for information on setting up export templates.

Hold Orders

Updates the selected orders to On Hold status. Orders on hold are not eligible for despatch or label printing. Use this when orders have issues that need resolving before despatch.

Unhold Orders

Reverts the selected orders back to the status they had before being placed on hold. This does not change the status to anything other than the previous status.

Mark Orders as Attention Required

Flags the selected orders as Attention Required and prompts you to write a message explaining why.

After marking, the selected orders display a flag icon in the Order Flags column. Hovering over the icon shows the message you wrote.

This is useful for communicating between your support and despatch/picking teams.

Mark Orders as Paid

Changes the status of selected orders from Awaiting Payment to Complete (Ready to Pick), making them eligible for despatch and label printing. Use this after receiving payment for previously unpaid orders (for example, cheque payments).

Merge Orders

Attempts to merge the selected orders into a single order. Orders can only be merged if they share the same customer ID. Useful for saving on shipping when a customer has placed multiple orders in quick succession.

Print Invoices

Prints invoices for all selected orders. The window that opens is timed — click (Click to keep open) to prevent it from closing automatically.

Generate Labels

Generates shipping labels for the selected orders.

Print Labels

Prints shipping labels for the selected orders.

Remove Attention Required

Removes the Attention Required flag from the selected orders. This also clears the attention required message associated with those orders.

Split Out of Stocks

Splits out-of-stock items from the selected orders into new separate orders. You are presented with options you can hover over for more detail. Use this when you need to despatch available items urgently without waiting for all stock to arrive.

Return Order Items

Opens the return process for the selected orders. All selected orders must have the status Despatched, Part-Return, or Awaiting Return for this action to work. See How To Return and Exchange an Order in StoreFeeder for more information.