Amazon VTR

Info: Amazon VTR Knowledgebase A knowledgebase around Amazon VTR and how to ensure your declaring the correct courier names.

Tip: What will this guide look at? This guide should help you towards resolving issues with your amazon VTR rate. This guide will look at issues around courier name not displaying correctly on Amazon and also cases where your tracking may display as invalid and possible solutions.

Info: Struggling to Understand Something? Our handy StoreFeeder Terminology list will help you out.

My Courier Code/Courier Name/Delivery Method isn't displaying correctly in Amazon

Are you using an integrated Courier?

Amazon is very specific about what information it expects in the shipping update for it to recognise the tracking information as valid. As well as the tracking number it requires a Carrier Code, Carrier Name, and Shipping Method.

StoreFeeder has mappings that send the correct values of Carrier Code and Carrier Name for the most commonly used couriers. APC Overnight DHL DPD DX Freight FedEx Parcelforce Royal Mail For the Delivery Method we send up the name of Shipping Method used on the order. In some instances how you've named your shipping method might not be suitable for upload to amazon and in these instances there is a way for you to set a specific shipping method name that will be uploaded to amazon.

If you head to your shipping method under settings -> shipping -> shipping methods and edit the method you should see a new field mid way down the page: In here if you enter exactly what you upload to amazon that is what we will upload on dispatch for future couriers.

Warning: We can not give advice on what is/isn't accept by Amazon. Please refer to Amazons VTR FAQ for further guidance which you can find here

Are you using a Non-Integrated Courier through a Custom Integration?

If you are using a courier we don't directly integrate with, by default, we will send up the Carrier Code as "Other" and the Carrier Name as "non-integrated carrier". If you want to send up a specific courier code or courier name you can edit your shipping method and enable the "Use Override Carrier Information" and enter custom carrier codes and carrier names.

Warning: We can not give advice on what is/isn't accept by Amazon but be aware that Amazon can be very finicky with capitalisation and formatting for these fields so you may want to check through amazons VTR FAQ to ensure you enter the correct information, you can find this here

Warning: If you are using a courier that is not supported by Amazon please enter "Other" as the Carrier Code and in the Carrier Name please enter the name of the Courier. If you use a Carrier Code that isn't supported this can cause shipping updates to Amazon to stop working. For a full list of valid carrier code please find our knowledgebase here

My Courier Code/Courier Name/Delivery Method are correct but my tracking shows as invalid

Are you using our direct Royal Mail Integration?

We've found particularly with the Royal Mail 24 and Royal Mail 48 services, even though the tracking numbers are uploading that they may show as invalid. These services don't offer full tracking and only support delivery confirmation numbers which only occurs on the final delivery scan. If this scan is missed the tracking will show as invalid on amazon.

At the current time of publish Amazon have been recommending to customers that labels for these 2 services (CRL) are made via Buy Shipping to avoid being penalised as labels purchased through them should be counted as valid regardless of missed scans. We can directly integrate into Buy Shipping with our Amazon Logistics integration which was previously only used for Prime Orders but it can be used for all Amazon orders. The first step to setting this up will be to add your Royal Mail account to Amazon Royal Mail have created an FAQ detailing how to connect your RM services via Amazon Buy Shipping which you can find here

Once this is completed you can add the Amazon logistics integration within StoreFeeder. You can see our setup guide for this integration here

Still Encountering Issues?

The Amazon VTR Report only updates after about 10 days so after you make changes you will need to wait a bit to see if the changes have made a positive impact on your VTR rate.

If you've waited awhile and you're still not seeing any improvements please contact the support team through the support portal with your VTR report and we can try help you resolve any issues.