Troubleshooting Xero

Overview

This article covers what to do when errors occur in your Xero integration.

Error messages when performing actions

Occasionally you may see one or more error messages at the top of the screen when working in your Xero setup pages. Common causes include:

• Your integration has become unlinked.
• There are communication issues between StoreFeeder and Xero.
• Xero may be down for maintenance.

The messages are usually descriptive. If you see a temporary communication error, wait a few minutes and try again.

If your account has become unlinked, go through the linking procedure described in the "How to Link your Xero Account to StoreFeeder" article.

Monitoring the integration

The Errors tab on the integration page shows any issues returned by Xero, such as totals not matching or restrictions on certain account codes. Use these messages to identify and correct the relevant settings.

If there is more than one page of errors, use the navigation buttons at the bottom of the page.

The final column indicates whether an error is an exception. An exception means something has gone wrong that requires investigation — contact the StoreFeeder support team if you see one.