Common Fedex Error: Incomplete commodity description 1

When you're despatching an order with fedex to an international location you may get a error message such as:

Incomplete commodity description 1

Incomplete commodity description 2

There are a few reasons behind these error messages, below are a few things to check:

  • Make sure the Harmonized code on your product matches the item description - if your harmonized code is for food but the item description is makeup then you'll get an error when you try to despatch so make sure these match.
  • Your product descriptions may not be descriptive enough, as an example "cosmetics" would fail but "cosmetics - foundain" would succeed.

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