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Be open and transparent regarding additional costs
Storefeeder should be very clear about additional costs for options on the platform.
When buying Storefeeder, people use the website as an information tool for to see what the product includes - it's not clear that some of the "Features and benefits" are at an additional cost
E.g. How much to use the API, how much to use the PDA App for example on this page https://storefeeder.com/misc/pda-functionality no where does it mention a cost to use this
(Better still include these free within the monthly subscription cost)
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In fact on this page https://storefeeder.com/pricing under "Does the cost of StoreFeeder change if I use more or less of the features and integrations?" it says No. The cost of StoreFeeder is not dependent on the number of integrations you’re using or your preferred features. Our complete eCommerce management software is designed to scale seamlessly with your business. Want to add a new courier or start selling on Amazon? – No problem! StoreFeeder is ready to integrate with more platforms and courier services when you are." - the PDA functionality is listed on your site as a feature, therefore should be free