Orders
Closed
Option to send replacement from original order (without manually putting through)
When a customer doesn't receive their order and we process a replacment, it would be handy if there was an option which would fill in a new replacement order for us and link this to their original order so our team can keep track of these without manual searches.
2 Comments
Sign in to comment
Max·over 5 years ago
Dropdown option 'Duplicate Order' would be good.
Hi, This is already possible! You can raise an exchange from the order lines section of an order -without refunding the original order - and this will achieve the same thing as a replacement. If you need help on how to do this please contact the support team and we can help. We are however implementing a clone order function already - the team are testing this internally already so once we're sure we're happy with it it will go live. There are a few issues right now because it copies over information it shouldn't do but we're hoping to polish if off soon. Thanks, The StoreFeeder Support Team