Make it easy to find orders from the same customer but different Channels
NOT TO MERGE ORDERS ON STOREFEEDER AS THIS IS NOT POSSIBLE
Simply to flag orders when in 'Warehouse - Picking - Outstanding orders' when they have identical postcodes but from different channels so we can print these orders and send them together.
We find ourselves on a morning having to filter the outstanding orders by postcode. We then scroll through and find by eye matching postcodes, we then verify that they are from the same customer but placed on various different channels.
We would then dispatch one with postage and the other orders as default shipping and then our picker/packers would send these together.
I think some way to flag these so they are easier to see for all would be beneficial, saving multiple orders going to the same customer thus saving money on postage and time on picking and packing.
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Team·about 1 year agoWe are reviewing what is possible as part of the "order tags" project that is currently underway.
The system should ask us before despatch about orders coming from different channels but the same postcode, we need to combine the orders coming from different channels and adjust the package size.
We also manually dispatch an order from the same customer and cannot provide a tracking number (because eBay does not allow us to manually add the same tracking number). Malicious customers can later claim that they did not receive the product.